Get some Emirates Updates with us.
Please read below for some important updates relevant to your traveling.
This newsletter includes the following topics:
- Updates to Chauffeur Drive Service
- Recent win at Air Transport Awards
- The Emirates App
- Updates to Disruption Handling Procedures
- New Visit Russia and CIS Pass
- New Wifi Record
- Updates to Date Change Fee Tax Code
Chauffeur Drive Service Updates to Seattle (SEA), Los Angeles (LAX) and Toronto (YYZ)
Some recent changes have taken place regarding Emirates Chauffeur Drive service in Seattle (SEA), Los Angeles (LAX) and Toronto (YYZ). In order to further standardize their service offering, the complimentary radius is changing to 50 miles and for the first time, They offer passengers the opportunity to extend their trip beyond the complimentary 50 mile radius if they need to travel further. These 3 airports join Boston, New York (JFK and EWR), San Francisco and Orlando where they also offer passengers the opportunity to purchase additional miles.
The additional mileage will be charged to the passenger and needs to be paid prior to the commencement of the ride directly to the chauffeur drive provider. The provider will contact the passenger 48 hours prior to departure to confirm the transfer, quote the price and collect the payment. In order to ensure that this process works it is important that you enter a valid e-mail address or phone number for the passenger into the PNR.
Additional mileage charges:
Los Angeles (LAX)
| Mileage rates | Sedan Total | SUV Total |
| Each 10 miles | $28.75 | $45.60 |
Seattle (SEA)
| Mileage rates | Sedan Total | SUV Total |
| Each 10 miles | $30.00 | $39.60 |
Toronto (YYZ)
| Mileage rates | Sedan Total | SUV Total |
| Each 10 kilometres | $15.00 | $15.00 |
These changes were effective from April 17th for the above listed gateways. Please see this page for further details
Chauffeur Drive can be booked through your GDS or via Manage your Booking on emirates.com/us
Emirates wins at the Air Transport Awards
Emirates has been named ‘Airline of the Year’ at the 2018 Air Transport Awards in recognition of its high quality customer service experience and fleet of advanced aircrafts that spans to 159 destinations in 85 countries. Not only is Emirates the world’s largest international airline, but it also operates one of the world’s youngest wide-body fleets made up of Boeing 777 and Airbus A380 aircraft. Emirates won the prestigious accolade based the evaluation from a jury comprised of executives and experts from different sectors within the aviation industry.
The Emirates App
The Emirates App give your customers greater flexibility to control their travel experience. Encourage your customers to download The Emirates App today to enhance their travel experience with booking their flights, choosing their favorite seat, learn and earn Skywards miles, checking in, downloading their boarding pass and most importantly real time flight notifications including but not limited to delays, departure gate, baggage claim and more.
Click here to download The Emirates App
Important Disruption Handling Procedures
Delays and Disruptions
Emirates is the primary source of all information in case of delays and disruptions to the Emirates operation.
Changes to Flight Times / Flight Cancellations
In the event of a time change or cancellation to an Emirates flight, there will be a notification in the Travel Agent GDS system. It is the travel agents responsibility to acknowledge the notification, advise their passenger of the change and then proceed to work on alternate arrangements for the passenger. Generally if a flight is cancelled or re-timed, alternate options will be booked in the agent’s PNR, however in case they are not; please contact the local Emirates office via salessupport.usa@emirates.com who will advise on alternate options that are available.
Please note that Emirates is responsible for providing options to ticketed passengers only, which have a through Emirates fare issued on a single, or conjunction ticket. Emirates will not be responsible in providing options for passengers who are ticketed separately on Other Airline documents, nor will Emirates be responsible for any ground arrangements, hotels, cruises, or tours that are booked in connection with an Emirates ticket.
