Emirates airlines continue to make travel more comfortable for its customers by providing them Choice and Flexibility. Emirates is making it easy for customers to get the most out of their travel plans. Since March 2020, the airline has helped more than 2 million customers change multiple dates and destinations and exchange tickets for vouchers available for future travel. More than 92,000 passengers have redeemed their tickets for travel vouchers, of which more than 38,000 are on board and will fly with vouchers in exchange for their tickets.
Booking Flexibility
The airline has renewed its playbook for Reservation flexibility (booking flexibility). With its new booking flexibility policy customers have the option to hold or use the ticket anytime for more than 24 months. Customers can now book with confidence as the airline has extended its travel booking exemptions until May 31, 2022. Customers will benefit from a booking waiver in case their travel situation changes.
Multi-risk Travel Cover
Emirates has processed nearly 3.3 million refund requests since the start of the pandemic as it boosted its ability to manage the refunds. Emirates launched a Multi-risk travel cover in December 2020. Since then, over 7.2 million customers have flown with confidence knowing they are protected by a multi-risk insurance cover.
Emirates Skywards
Emirates Skywards members can earn Skywards Miles and Tier Miles on flights. Airlines have also extended the tier status for over 630,000 Silver, Gold and Platinum members until 2022. With the extension of 51 billion Skywards Miles validity, it has provided members options to hold on to them for future flights, upgrades, and other partner rewards.
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